Support & Returns Information
What if I need support:
Please email us at isocket@FocusHealthcare.com.au for Support
What if my product is faulty:
We offer a 12 Months Replacement Warranty.
If you do have a fault our support team will advise to post your isocket back to us.
We will test the device if the fault is found, we will send a new replacement unit to you.
Shipping for returns:
Customer pays for shipping, we pay for the replacement shipping.
What can be returned:
No refunds for change of mind or incorrect choice unless prior arrangement.
Refunds by law:
In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty,not fit for purpose or don't match the seller's description, including shipping costs